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Return Policy/ Exchange Policy

We have a refund as well as an exchange policy.  

 

We have a 7 Day exchange or refund for all garments. Exchanges will be accepted only in the case of manufacturing defect or dispatch of incorrect item. The product should then be couriered back to The Co Company within 7 days of receipt of the same. The garment must be in its original unused condition to be exchanged. The garment should also be sent back in the original packaging with the bills and tags intact.



How to return an item

  1. Your exchange request should be sent by email to we@thecocompany.in within 24 hours of receipt of the package along with product picture and soft copy of the invoice
  2. We will acknowledge your return. We will arrange for the return
  3. Your item to be returned must reach us in its original unused condition within 7 days of receipt of your shipment

 

Courier your returned item to:

    224, 2nd Floor, Hiranandani Industrial Estate,
    Nr. Railway Station, Kanjurmarge West,
    Mumbai - 400078
    +91 9920477642

    We provide you with a credit coupon of the same worth or can refund the transaction based on the customer requirement. The coupon could be used for any future purchases. The coupon can be used in one order only.



    Please note

    1. The buyer will be responsible for any applicable customs and duties for both the returned shipment and the items we ship in exchange.

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